Most organizations agree that collaboration is important when it comes to creating great digital customer experiences. However, less than half think they’re collaborating successfully.
Collaboration amongst product management, digital analytics, customer service and engineering teams is essential to support continuous CX initiatives for improved customer retention and growth.
Check out the infographic below to learn more about the importance of collaboration for better customer experience. For more digital CX tips, download our eguide, Digital Customer Journey Mapping in Today’s World.