Openings at Glassbox

Israel Office

NOC & SOC

Part-time · Entry-level

About The Position

Glassbox is looking for a Cloud NOC / SOC to join our Cloud operation team

Glassbox is a world leader in digital experience analytics that continues to strengthen its position in the market, most recently by acquiring a strong player in the CX field- SessionCam 

Working Together, we continue advancing our mission to provide greater insight and value into how companies engage with their customers online by creating frictionless digital journeys

When was the last time you were excited to go to work?

What You Will Do?

●   Respond to application & security events and various technical problems in real-time

●   Perform system automation using scripts and configuration management tools

●   Provide technical and operational support for customers according to SLAs on AWS based SaaS production systems

●   Monitor problematic events until they are resolved, communicate and work closely with the relevant production development and R&D teams

●   Define, create and implement monitoring solutions

●   Perform fault detection, isolation, resolution, and root cause analysis

●   Part-time position in Petah-Tikva with shifts available 24/7, and a required minimum of 3 shifts per week, including weekend shifts

Requirements

What You Will Need?   

●   1 Year of Experience working with LINUX operating systems

●   1 Year of Experience with NOC work with monitoring solution and incident response process

●   Troubleshooting and analytical skills

●   Effective communication in English both verbal and writing

●   Willing to work on weekends/nights/holidays

●   Assertive, confident, fast learner, and comfortable working in a fast-paced environment 

An advantage

●   Undergraduate student in Computer Science, Engineering or Sciences with at least 2 years remaining to graduation / relevant job experience

●   Basic knowledge of fundamental cybersecurity and IT networking concepts

●   SOC experience and/or operating a SIEM

●   NOC experience / Experience with cloud monitoring and management tools (Datadog, PagerDuty, Prometheus, etc.)

●   Knowledge of scripting language (C-shell, Bash, Perl, Python)

●   Experience with Cloud products

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