Openings at Glassbox

Israel Office

Junior System Administrator

Full-time · Entry-level

About The Position

Glassbox is looking for a Junior System Administrator to join our IT team.

Glassbox is a world leader in digital experience analytics that continues to strengthen its position in the market, most recently by acquiring a strong player in the CX field- SessionCam.

Working Together, we continue advancing our mission to provide greater insight and value into how companies engage with their customers online by creating frictionless digital journeys.

When was the last time you were excited to go to work?

What You Will Do

  • Provide daily IT support and services to almost 280 users worldwide
  • Troubleshoot problems and support the IT team corporate infrastructure
  • Reporting to the Global IT Manager
  • Setup endpoints and network components
  • Identify, escalate, and handle situations requiring urgent attention
  • Working with Cloud products: Azure, Active Directory, Intune, Google Workspace
  • Support internal 3rd party applications

Requirements

What You Will Need

  • Superb customer service
  • High service level To keep users happy and satisfied with top-notch IT team and balance between the security and the company policies
  • Strong problem analysis and problem-solving skills
  • Attention to details and commitment to quality
  • High availability in case of urgent issues
  • Fluent spoken and written English skills
  • Highly motivated team player and open interpersonal communication
  • Self-motivated initiator
  • Capable of working well under pressure

An advantage

  • Experience as a technical supporter in ISP company
  • At least 1-2 years of experience in an IT position, preferably in a global company supporting remote offices

Apply for this position