Glassbox is looking for a Business Insights Manager to join our Business Insights team.
Glassbox is a world leader in recording analytics. This is an opportunity to work with bleeding-edge technology and top tier customers while solving problems at an incredible scale.
When was the last time you were excited to go to work?
What You Will Do
Glassbox is seeking an analytics professional with the ability to review highly detailed qualitative and quantitative data generated by the Glassbox Customer Experience Analytics platform. The primary focus of the position is to deliver high-value business insights by identifying customer experience issues from digital properties (web and mobile), conducting research, performing analysis, documenting and communicating findings, and delivering value to Glassbox customers.
- Working with key business and technical stakeholders across customer organizations to determine a core set of measures to assess digital performance and the objectives the core measures will address
- Support and develop measurement strategies for key performance indicators and monitor existing properties to ensure all tracking and data-collection works properly
- Contribute and drive insights and actions to improve digital experiences by leveraging the Glassbox platform
- Deliver insights and reporting in an efficient, repeatable, and self-service manner
- Work independently on research requests from customers related to potential customer experience issues with transactional processes. This would include review of Glassbox sessions, testing/troubleshooting, and data analysis necessary to identify, understand and quantify issues
- Work with analysts from customers’ organization to operationalize the Glassbox platform to ensure ongoing visibility to issues when they occur