Openings at Glassbox

New York

Business Insights Manager

Full-time · Intermediate

About The Position

Glassbox is looking for a Business Insights Manager to join our Business Insights team.

Glassbox is a world leader in recording analytics. This is an opportunity to work with bleeding-edge technology and top tier customers while solving problems at an incredible scale.

When was the last time you were excited to go to work?

What You Will Do

Glassbox is seeking an analytics professional with the ability to review highly detailed qualitative and quantitative data generated by the Glassbox Customer Experience Analytics platform. The primary focus of the position is to deliver high-value business insights by identifying customer experience issues from digital properties (web and mobile), conducting research, performing analysis, documenting and communicating findings, and delivering value to Glassbox customers.

  • Working with key business and technical stakeholders across customer organizations to determine a core set of measures to assess digital performance and the objectives the core measures will address
  • Support and develop measurement strategies for key performance indicators and monitor existing properties to ensure all tracking and data-collection works properly
  • Contribute and drive insights and actions to improve digital experiences by leveraging the Glassbox platform
  • Deliver insights and reporting in an efficient, repeatable, and self-service manner
  • Work independently on research requests from customers related to potential customer experience issues with transactional processes. This would include review of Glassbox sessions, testing/troubleshooting, and data analysis necessary to identify, understand and quantify issues
  • Work with analysts from customers’ organization to operationalize the Glassbox platform to ensure ongoing visibility to issues when they occur


What You Will Need

  • 3-5 years of related experience, ideally in customer analytics and/or digital analytics areas with a view across industries from financial services, travel and hospitality, to retail
  • Advanced experience with digital analytics tools such as Google Analytics or Adobe Analytics strongly preferred
  • Bachelor’s degree in a technical field such as Engineering, Computer Science related to Mathematics or Data science or a bachelor’s degree in Business/Marketing with heavy emphasis on statistical analysis and at least one year of experience with commercial application of business/marketing analytics
  • Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills
  • Experience using data and metrics to test hypothesis, confirm assumptions, generate insights/recommendations, and measure success
  • Ability to create reports, dashboards, and data visualizations using Excel, QlikView, Tableau, or similar tools
  • Experience with web applications and technical understanding of web-based application architecture

An advantage

  • Web front-end development and knowledge of JavaScript
  • Data extraction and manipulation experience with familiarity in tools such as Kibana, Elasticsearch, Cassandra DB, and JavaScript
  • Experience with Customer Experience Analytics tools such as Acoustic (Tealeaf), Quantum Metric, and Contentsquare (Clicktale)

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