Openings at Glassbox

Norwich Office

Insight Consultant

Full-time · Intermediate

About The Position

SessionCam is looking for an Insight Consultant to join our Insights team.

SessionCam was recently acquired by Glassbox to deliver the industry's most complete and actionable view of all web and mobile interactions.

Together, we continue advancing our mission to provide greater insight and value into how companies engage with their customers online by creating frictionless digital journeys.

This is an opportunity to work with bleeding-edge technology and top-tier customers while solving problems at an incredible scale.


When was the last time you were excited to go to work?


What you'll be doing

  • Provide expert analysis of client’s websites using SessionCam to identify UX, UI and CRO struggles and suggest recommendations for improvement
  • Work with account management team to support client’s insight requirements
  • Analyze clients SessionCam recordings to answer briefs provided by the client
  • Make recommendations to clients to improve UX and conversion rates on their site
  • Deliver reports to clients either in person or via screen share/phone
  • Ensure reports are delivered on time, answer the brief in full, and are of the required standard

Requirements

What You Will Need

  • Minimum of 2 years’ experience of CRO / UX / UI in a commercial environment
  • Analytical mindset and experience of using analytics software e.g. Google Analytics or Adobe Analytics
  • Ability to present to senior level clients with confidence and knowledge
  • Ability to build relationships both internally and externally
  • Previous experience with SessionCam or other session replay tools
  • Proven practical experience in a UX or CRO based role
  • Experience in presenting at a senior level

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