Glassbox and Digital Monk Announce Strategic Partnership to Provide Digital Customer Management Solutions to Brazilian Enterprises

LONDON – Digital customer management tech provider Glassbox Digital today announced a strategic partnership with São Paulo-based digital business services consultancy Digital Monk. The partnership is designed to accelerate the adoption of next-generation unified Web and Mobile Analytics and Customer Experience Optimization solutions within Brazil.

With both companies already deeply entrenched in the industry, results from the joint offering are expected to make an immediate impact for Brazilian enterprises across many verticals.

“Our strategic partnership program is a key pillar of our ambitious growth plans,” said Yaron Morgenstern, Chief Executive Officer, Glassbox. We chose Digital Monk because they are experts in Digital Transformation and providing C-Level consultancy regarding the digital customer experience. Through the partnership, customers will benefit from Glassbox’s technology and Digital Monk’s advanced service offerings, while receiving support at every stage from deployment to adoption and ongoing usage. We are excited to be working together with Digital Monk.”

Marcelo Carrera, Sales Director and Co-founder of Digital Monk added, “There is a growing need for companies in Brazil to harness machine learning applied to behavioural analytics to become more competitive. After thorough evaluation of many digital customer analytics solutions that exist today in the market, we decided to partner with Glassbox. They provide customers with the most flexible, scalable and powerful digital behavioural analytics and customer experience solution in the market. By integrating our expertise in digital business services and operations optimization with Glassbox’s ability to drive customer insights, we are bringing to market an unapparelled proposition.”