
Increase FCR (First Call Resolution)
Empower your CS reps – enable them cross-correlate between technical issues and struggles
Empower your CS reps – enable them cross-correlate between technical issues and struggles
Co-browse with customers and resolve problems much faster
Shorter calls and faster resolutions
Co-browse with customers, or trace historical sessions and manage compliance disputes.
Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.