Salesforce Certified Integration

Harness the power of Glassbox and access 100% of your customers’ website and mobile-app sessions from the Salesforce UI, and provide your customer-service and sales agents a full perspective of their digital journeys - in real time!

Improve Contact Center Performance

Increase FCR (First Call Resolution)

Empower your CS reps – enable them cross-correlate between technical issues and struggles

Reduce AHT (Average Handling Time)

Co-browse with customers and resolve problems much faster

Improve Customer Satisfaction

Shorter calls and faster resolutions

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Your Call Center Challenges

  • Over 20% of calls to the contact center are due unresolved issues in website/mobile app/chat
  • 85% of contact centers demand agents use multiple applications within a single customer call. 49% require the use of 3 or more applications
  • Customer call-ins due to unresolved technical UX issues tend to prolong and oftentimes can’t be solved upon first contact.
  • Customer Service agents are blind to many purchasing failures of customers facing technical struggles

Empower Customer Service Agents

View Session Replays Inside Salesforce

Co-browse with customers, or trace historical sessions and manage compliance disputes.

Attach Session Replays to Clients

Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.

Empower Sales Agents

Recognize Potential Sales Opportunities

  • Tie session events to Leads, Opportunities or Cases.
  • Identify user events in real time during purchase or registration processes.
  • Get notified on certain events and connect with potential customers.

Official Integration

  • Turnkey Installation
  • Seamless
  • Made-to-measure
  • Deep and multilayered
  • Security-Certified

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GLASSBOX INSIGHTS

Blogs, White Papers and Insights from Glassbox

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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

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29.04.2020 by / Audelia Boker

Learn More About Every Digital Journey with Augmented Journey Map™

Chances are that like most businesses today, you use a web analytics platform like...
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22.04.2020 by / Gaby Koren

Making Sense of Data in the World of Customer Experience

Dr. W. Edwards Deming gave us the wonderful saying, “In God we trust. All...
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20.04.2020 by / Francesca Pezzoli

Unprecedented: Digital Customer Experience During Covid-19

“Unprecedented” was the word of the year in 2019, and it now sounds like...
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20.04.2020 by / Uri Dorot

What to Expect in the Future of Digital Marketing

As we kick off the start of a new decade, it’s important to understand...
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