Salesforce Certified Integration

Harness the power of Glassbox and access 100% of your customers’ website and mobile-app sessions from the Salesforce UI, and provide your customer-service and sales agents a full perspective of their digital journeys - in real time!

Improve Contact Center Performance

Increase FCR (First Call Resolution)

Empower your CS reps – enable them cross-correlate between technical issues and struggles

Reduce AHT (Average Handling Time)

Co-browse with customers and resolve problems much faster

Improve Customer Satisfaction

Shorter calls and faster resolutions

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Your Call Center Challenges

  • Over 20% of calls to the contact center are due unresolved issues in website/mobile app/chat
  • 85% of contact centers demand agents use multiple applications within a single customer call. 49% require the use of 3 or more applications
  • Customer call-ins due to unresolved technical UX issues tend to prolong and oftentimes can’t be solved upon first contact.
  • Customer Service agents are blind to many purchasing failures of customers facing technical struggles

Empower Customer Service Agents

View Session Replays Inside Salesforce

Co-browse with customers, or trace historical sessions and manage compliance disputes.

Attach Session Replays to Clients

Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.

Empower Sales Agents

Recognize Potential Sales Opportunities

  • Tie session events to Leads, Opportunities or Cases.
  • Identify user events in real time during purchase or registration processes.
  • Get notified on certain events and connect with potential customers.

Official Integration

  • Turnkey Installation
  • Seamless
  • Made-to-measure
  • Deep and multilayered
  • Security-Certified

Request a Demo

GLASSBOX INSIGHTS

Blogs, White Papers and Insights from Glassbox

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09.09.2020 by / Uri Dorot

Don’t Let App Experience Analytics Add to Your SDK Fatigue

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13.08.2020 by / David Geffen

Can You See Every Customer Journey Through Your Mobile App?

You know that customers are using your mobile app, but do you know how...
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30.07.2020 by / Uri Dorot

How to Develop Effective Customer Experiences through Marketing and Analytics

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25.05.2020 by / Audelia Boker

The Truth Revealed by Digital Customer Journey Mapping Solutions

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02.06.2020 by / Doug Suvalle

An All-Encompassing Approach to Website and App Management with Big Data and Funnel Analytics

A few years ago, phrases like “digital transformation” may have appeared to be nothing...
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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

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Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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28.05.2020 by / Greg Dowling

How to Choose Big Data Solution Providers

Big data is only getting bigger, creating challenges for businesses to find insights and...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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09.06.2020 by / Greg Dowling

Digital Customer Experience Management: What It Is and Why You Should Care

The goal of companies in every industry is to create a great customer experience....
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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24.09.2020 by / David Geffen

Digital Experience Analytics is the Secret Sauce in Customer Experience

Customer experience is at the top of executives’ minds, especially in the era of...
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23.09.2020 by / Ashley Kessler

Holiday Shopping Peak: 3 Things to Get Right Before Code Freeze

With uncertainty still lingering amongst consumers, retailers are holding their breath going into the...
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23.09.2020 by / David Geffen

Two questions digital product owners must answer to drive better CX

As web and mobile technologies have advanced and customer behavior has evolved in response,...
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21.09.2020 by / Ashley Kessler

Overcoming barriers to digital experience on mobile apps

Like many brick-and-mortar retailers, Sephora faced a challenging business environment in the 2010s, with...
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