Salesforce Certified Integration

Harness the power of Glassbox and access 100% of your customers’ website and mobile-app sessions from the Salesforce UI, and provide your customer-service and sales agents a full perspective of their digital journeys - in real time!

Improve Contact Center Performance

Increase FCR (First Call Resolution)

Empower your CS reps – enable them cross-correlate between technical issues and struggles

Reduce AHT (Average Handling Time)

Co-browse with customers and resolve problems much faster

Improve Customer Satisfaction

Shorter calls and faster resolutions

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Your Call Center Challenges

  • Over 20% of calls to the contact center are due unresolved issues in website/mobile app/chat
  • 85% of contact centers demand agents use multiple applications within a single customer call. 49% require the use of 3 or more applications
  • Customer call-ins due to unresolved technical UX issues tend to prolong and oftentimes can’t be solved upon first contact.
  • Customer Service agents are blind to many purchasing failures of customers facing technical struggles

Empower Customer Service Agents

View Session Replays Inside Salesforce

Co-browse with customers, or trace historical sessions and manage compliance disputes.

Attach Session Replays to Clients

Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.

Empower Sales Agents

Recognize Potential Sales Opportunities

  • Tie session events to Leads, Opportunities or Cases.
  • Identify user events in real time during purchase or registration processes.
  • Get notified on certain events and connect with potential customers.

Official Integration

  • Turnkey Installation
  • Seamless
  • Made-to-measure
  • Deep and multilayered
  • Security-Certified

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GLASSBOX INSIGHTS

Blogs, White Papers and Insights from Glassbox

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15.10.2020 by / Yaron Morgenstern

Glassbox Acquires SessionCam: Working Together for Your Growing Digital Needs

In today’s rapidly evolving world driven by digitization, organizations across sectors need to focus...
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09.09.2020 by / Yaron Gueta

Don’t Let App Experience Analytics Add to Your SDK Fatigue

App developers have to perform a careful balancing act, choosing the perfect SDKs to...
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13.08.2020 by / David Geffen

Can You See Every Customer Journey Through Your Mobile App?

You know that customers are using your mobile app, but do you know how...
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30.07.2020 by / Uri Dorot

How to Develop Effective Customer Experiences through Marketing and Analytics

Digital experience analytics can inform your marketing and help your business take a holistic...
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25.05.2020 by / Ashley Kessler

The Truth Revealed by Digital Customer Journey Mapping Solutions

It can often be overwhelming to think of all the touch points a potential...
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02.06.2020 by / Doug Suvalle

An All-Encompassing Approach to Website and App Management with Big Data and Funnel Analytics

A few years ago, phrases like “digital transformation” may have appeared to be nothing...
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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

No website manager can ever afford to rest on their laurels. You might be...
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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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28.05.2020 by / Greg Dowling

How to Choose Big Data Solution Providers

Big data is only getting bigger, creating challenges for businesses to find insights and...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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09.06.2020 by / Greg Dowling

Digital Customer Experience Management: What It Is and Why You Should Care

The goal of companies in every industry is to create a great customer experience....
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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04.02.2021 by / Andrew Stacy

What new buy-now-pay-later regulations mean for lenders, retailers and vulnerable customers

The Financial Conduct Authority (FCA) has published the Woolard Review this week which scrutinizes...
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03.02.2021 by / Ashley Kessler

3 questions to ask for a better mobile app experience

As our lives have gone digital, consumer behavior has changed. Mobile device usage has...
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21.12.2020 by / Andrew Stacy

Recent Fines Should Make Financial Firms Question if They’re Doing Enough to Support Vulnerable Customers

During the pandemic, there has been a sharp increase in the number of customers...
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02.12.2020 by / Andrew Stacy

Glassbox: The Solution for Digital Conduct Compliance

As we continue to invest in protecting our customers and their users, Glassbox is...
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