Salesforce Certified Integration

Harness the power of Glassbox and access 100% of your customers’ website and mobile-app sessions from the Salesforce UI, and provide your customer-service and sales agents a full perspective of their digital journeys - in real time!

Improve Contact Center Performance

Increase FCR (First Call Resolution)

Empower your CS reps – enable them cross-correlate between technical issues and struggles

Reduce AHT (Average Handling Time)

Co-browse with customers and resolve problems much faster

Improve Customer Satisfaction

Shorter calls and faster resolutions

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Your Call Center Challenges

  • Over 20% of calls to the contact center are due unresolved issues in website/mobile app/chat
  • 85% of contact centers demand agents use multiple applications within a single customer call. 49% require the use of 3 or more applications
  • Customer call-ins due to unresolved technical UX issues tend to prolong and oftentimes can’t be solved upon first contact.
  • Customer Service agents are blind to many purchasing failures of customers facing technical struggles

Empower Customer Service Agents

View Session Replays Inside Salesforce

Co-browse with customers, or trace historical sessions and manage compliance disputes.

Attach Session Replays to Clients

Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.

Empower Sales Agents

Recognize Potential Sales Opportunities

  • Tie session events to Leads, Opportunities or Cases.
  • Identify user events in real time during purchase or registration processes.
  • Get notified on certain events and connect with potential customers.

Official Integration

  • Turnkey Installation
  • Seamless
  • Made-to-measure
  • Deep and multilayered
  • Security-Certified

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GLASSBOX INSIGHTS

Blogs, White Papers and Insights from Glassbox

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14.11.2019 by / Noam Shwartz

Digital Customer Experience Solutions for Telecoms in 2020

How is the telecommunications industry expected to change in 2020 and throughout the next...
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15.10.2019 by / Uri Dorot

Expectations for Retail Experience Performance in 2020

Online retail is bigger than ever, and this fast-growing sector will be critical to...
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08.10.2019 by / Andrew Stacy

Banking 2020: Risk Management in the Digital Age

As we move into the new decade, the banking industry faces new security challenges...
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02.10.2019 by / Simon Crowe

Digital Risk Management for a New Decade

With 2020 right around the corner, there are plenty of fresh challenges facing the...
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