Salesforce Certified Integration

Harness the power of Glassbox and access 100% of your customers’ website and mobile-app sessions from the Salesforce UI, and provide your customer-service and sales agents a full perspective of their digital journeys - in real time!

Improve Contact Center Performance

Increase FCR (First Call Resolution)

Empower your CS reps – enable them cross-correlate between technical issues and struggles

Reduce AHT (Average Handling Time)

Co-browse with customers and resolve problems much faster

Improve Customer Satisfaction

Shorter calls and faster resolutions

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Your Call Center Challenges

  • Over 20% of calls to the contact center are due unresolved issues in website/mobile app/chat
  • 85% of contact centers demand agents use multiple applications within a single customer call. 49% require the use of 3 or more applications
  • Customer call-ins due to unresolved technical UX issues tend to prolong and oftentimes can’t be solved upon first contact.
  • Customer Service agents are blind to many purchasing failures of customers facing technical struggles

Empower Customer Service Agents

View Session Replays Inside Salesforce

Co-browse with customers, or trace historical sessions and manage compliance disputes.

Attach Session Replays to Clients

Share one digital truth internally with IT, Marketing, Sales or other CS reps, and make the sessions accessible to all of them.

Empower Sales Agents

Recognize Potential Sales Opportunities

  • Tie session events to Leads, Opportunities or Cases.
  • Identify user events in real time during purchase or registration processes.
  • Get notified on certain events and connect with potential customers.

Official Integration

  • Turnkey Installation
  • Seamless
  • Made-to-measure
  • Deep and multilayered
  • Security-Certified

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GLASSBOX INSIGHTS

Blogs, White Papers and Insights from Glassbox

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26.03.2020 by / Francesca Pezzoli

Initial observations of the impact of Covid-19 on the travel industry

As I begin to write this blog from my home, I can’t help but...
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26.03.2020 by / Uri Dorot

How To Improve Your Ecommerce Bounce Rate Benchmark

Every online business has a bounce rate. Some are good, some are okay, and...
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10.02.2020 by / Gaby Koren

The future of retail from customer experience perspective

Many people are sharing their predictions about the future of retail and how it’s...
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23.01.2020 by / Yaron Gueta

Understanding Data Collection and Session Replay

What makes Glassbox’s digital session replay software stand out from the competition? To understand...
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