Solutions

Understand your
customers' online
behaviors

Customer Experience Analytics
A small change can have a big effect on your platform. Revealing patterns and online struggles visitors experienced, helps our Clients improve Customer Experience, increase conversions, generate more revenues and ultimately provide digital clarity to your business, all in real time.

Insights at your fingertips

Our analytics portal is completely dynamic and configurable. It has out-of-the box visual representations of metrics you want to measure and track, and it can also be completely built for purpose, according to your needs.
Watch visitors' struggles for yourself

Glassbox supports session replay of both web and native or hybrid mobile applications on a single platform.
Get automatic visual insights

You don't have time to crunch the numbers and you need a solution that spoon feeds you with relevant and timely insights. We get it! And we're here to help.
Measure the impact of online CX in real-time

You don't have time to crunch the numbers and you need a solution that spoon feeds you with relevant and timely insights. We get it! And we're here to help.
Optimize your forms with in-page Analytics

Glassbox analyses user behaviour from across your site or mobile app and brings this information to life with clever and interactive clickmaps.
Define, monitor and optimize any Customer Journey

Create funnels in a matter of seconds, either by dragging and dropping a specific customer journey from the Augmented Journey Map™ or Session replay, or by using free-text.
Crash Analytics

Do you know how often you mobile application crashes? Can you tell who is most impacted and how much revenue these crashes take to the drain with them? If the answer is "Not really", we need to talk.
Integrate with any other solution

Glassbox is a totally open platform that integrates with any other system you wish it to pull or push data from/to.
Search anything, find everything with free-text search

Because all the data Glassbox captures is automatically indexed, you can search anything, just as you search on Google: just by using free text.
Augmented Journey Map™

Glassbox AJM draws a detailed map of all user journeys in your website or app, with a user-friendly interactive visualization of every dimension and an anomaly detection engine that points you to performance issues and provides automated insights for root-cause analysis.
Real-time data export

To help spread the word about your findings, break down siloes and shorten the time it takes to fix issues, we’ve made it easy to batch and export data, send it as raw files or as real-time scenario-based data.
Let the power of AI set-up key business alerts for you

Traditional analytical models are no longer viable. The vast, and ever-growing, amount of data captured obscures the valuable and timely insights contained within – causing business leaders to miss out on solutions to issues and opportunities for growth. Thankfully, this is where AI and Machine Learning step in.

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Don't leave digital compliance to chance

Risk management and compliance
For organisations in heavily regulated industries, the perceived risk exposure of operating online can act as a deterrent. Many choose to limit their digital exposure rather than worry about meeting strict compliance regulations.
Glassbox offers compliance confidence on an Enterprise level. With the ability to record, store, retrieve and evidence every single session on your website and app, your organisation can be audit-ready at a moment’s notice.

Evidential record and replay

Own the ‘Digital Truth’ – tamper-proof, source-proof and time stamped records of all your online customer interactions and transactions – by capturing and accurately replaying 100% of your web and mobile app sessions.
Lifetime archiving

In some industries, regulations mandate that data is stored for three years. In others, seven years is the minimum. But however long you need to store data for, our system can comfortably meet your requirements, meaning that you never have to compromise compliance for cost.
Secure compression

Our patented compression technology makes light work of digital session recordings. Data captured and stored with Glassbox occupies just 5% of the footprint you record, and is always just a click away.
RegTech

Every digital session can be securely recorded, retrieved and replayed, exactly as it was seen by the customer – even if they didn’t complete the session. This enables financial institutions to achieve the required standards for record-keeping and activities related to digital channels, as required by the Markets in Financial Instruments Directive II (MiFID II) and the Markets in Financial Instruments Regulation (MiFIR). More broadly, Glassbox is GDPR-compliant and enables large organizations to address the EU General Data Protection Regulation (GDPR) requirements effective in May 2018, such as finding all the sessions for a customer who wants to exercise their right to be forgotten or the right to obtain confirmation about what personal data concerning them is being processed.
Digital compliance transformation

In the new digital landscape, security risks can appear out of the blue, and new data protection regulations can catch large organisations off-guard. Glassbox was designed to be compliant by default. This means that we will always enable organisations to remain compliant with new and existing regulations, including digital record-keeping, data protection, monitoring and reporting.
Digital reviews and investigations

Inevitably there will come a time when you will have to undertake a review or investigation of business sold or serviced through your digital channels. Whatever the reason, Glassbox makes it simple and fast to find all the sessions you want to audit or analyse and prove exactly what happened.

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Get a 360 degrees view of your customers' experience

Experience performance analytics
Measure, monitor, troubleshoot, support and enhance online channels' performance based on business impact.

Usability monitoring and agile troubleshooting

Having better cross-organizational visibility, gaining control into experience performance data and being able to set alarms for when issues occur – including if not visible to customers – have become crucial.

Crash analysis

Do you know how often you mobile application crashes? Can you tell who is most impacted and how much revenue these crashes take to the drain with them? If the answer is "Not really", we need to talk.

Don't waste time trying to reproduce unreproducible errors

With immediate access to session replays and performance data, you can cut tedious error reproductions out of your workflow.

Shorten calls, make customers happier

Customer support optimisation
Empower care representatives to quickly diagnose and resolve customers’ issues and increase the efficiency of your call centres.

Shorten calls with real-time replay

Digital sessions can be replayed 3 seconds after they occur. This allows call centre representatives to guide the customer to a solution quickly, in real-time.

Retrieve any session with free-text search

Customer service representatives can easily retrieve any of the customer’s past sessions using free-text search.

Break down silos with flexible data export

If customer service representatives are receiving an abnormal volume of calls about a certain issue, they can immediately flag the problem to the appropriate IT department.

Our customers