Success Stories

From the Chief Data Officer, to the Call Centre representatives, via Production Support and Compliance, Glassbox enhances every aspect of an organisation’s digital performance.

SoFi Case Study

Digital personal finance company SoFi corrects website issue for multi-million dollar savings

SoFi, the digital personal finance company, was not aware that customers were experiencing a...
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European Insurer Case Study

Small Issue, Big Money

How a leading European Insurance firm secured over $500K additional annual revenue from new...
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Bank Leumi Case Study

Reducing non-reproducible errors by 95%

Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service...
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We continuously generate valuable insights without the need for specialist support or having to make changes to our website, so we can focus on our customers.
Bet Victor

Retail Case Study

How a Global Retailer realized additional $26M of annual revenue by fixing online Customer Experience issues

BUSINESS CHALLENGE ∙∙ The Retailer was aware Customers were experiencing struggles on its website...
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CAL Case Study

Israeli Credit Card Company – Increasing conversions by 280%

Glassbox was tasked to assess the customer needs and trends for CAL – Israeli Credit...
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Global Tier 1 Bank Case Study

Seeing ROI in just a few weeks

Since the Current Account Switch Service was introduced in 2013, more than three million...
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Glassbox Insights

Blogs, white papers and Insights from Glassbox

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15.10.2020 by / Yaron Morgenstern

Glassbox Acquires SessionCam: Working Together for Your Growing Digital Needs

In today’s rapidly evolving world driven by digitization, organizations across sectors need to focus...
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09.09.2020 by / Uri Dorot

Don’t Let App Experience Analytics Add to Your SDK Fatigue

App developers have to perform a careful balancing act, choosing the perfect SDKs to...
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13.08.2020 by / David Geffen

Can You See Every Customer Journey Through Your Mobile App?

You know that customers are using your mobile app, but do you know how...
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30.07.2020 by / Uri Dorot

How to Develop Effective Customer Experiences through Marketing and Analytics

Digital experience analytics can inform your marketing and help your business take a holistic...
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25.05.2020 by / Audelia Boker

The Truth Revealed by Digital Customer Journey Mapping Solutions

It can often be overwhelming to think of all the touch points a potential...
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02.06.2020 by / Doug Suvalle

An All-Encompassing Approach to Website and App Management with Big Data and Funnel Analytics

A few years ago, phrases like “digital transformation” may have appeared to be nothing...
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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

No website manager can ever afford to rest on their laurels. You might be...
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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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28.05.2020 by / Greg Dowling

How to Choose Big Data Solution Providers

Big data is only getting bigger, creating challenges for businesses to find insights and...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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09.06.2020 by / Greg Dowling

Digital Customer Experience Management: What It Is and Why You Should Care

The goal of companies in every industry is to create a great customer experience....
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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21.10.2020 by / David Geffen

The number 1 reason
digital campaigns fail and how to avoid it

In mountaineering, collaboration is everything. Take summiting Mt. Everest, for example—numerous expedition members, each...
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13.10.2020 by / Ashley Kessler

Mapping the Customer Journey on Your Mobile App [Infographic]

As the customer journey has gone digital, consumer behavior has changed. Mobile device usage...
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08.10.2020 by / Ashley Kessler

3 prerequisites for great digital CX and how to maximize them

2020 is the year for digital channels. While most enterprises have long been increasing...
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