Success Stories

From the Chief Data Officer, to the Call Centre representatives, via Production Support and Compliance, Glassbox enhances every aspect of an organisation’s digital performance.

European Insurer Case Study

Small Issue, Big Money

How a leading European Insurance firm secured over $500K additional annual revenue from new...
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Bank Leumi Case Study

Reducing non-reproducible errors by 95%

Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service...
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Retail Case Study

How a Global Retailer realized additional $26M of annual revenue by fixing online Customer Experience issues

BUSINESS CHALLENGE ∙∙ The Retailer was aware Customers were experiencing struggles on its website...
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We continuously generate valuable insights without the need for specialist support or having to make changes to our website, so we can focus on our customers.
Bet Victor

Global Tier 1 Bank Case Study

Seeing ROI in just a few weeks

Since the Current Account Switch Service was introduced in 2013, more than three million...
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CAL Case Study

Israeli Credit Card Company – Increasing conversions by 280%

Glassbox was tasked to assess the customer needs and trends for CAL – Israeli Credit...
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Glassbox Insights

Blogs, white papers and Insights from Glassbox

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10.02.2020 by / Gaby Koren

The future of retail from customer experience perspective

Many people are sharing their predictions about the future of retail and how it’s...
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23.01.2020 by / Yaron Gueta

Understanding Data Collection and Session Replay

What makes Glassbox’s digital session replay software stand out from the competition? To understand...
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14.11.2019 by / Noam Shwartz

Digital Customer Experience Solutions for Telecoms in 2020

How is the telecommunications industry expected to change in 2020 and throughout the next...
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15.10.2019 by / Uri Dorot

Expectations for Retail Experience Performance in 2020

Online retail is bigger than ever, and this fast-growing sector will be critical to...
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