Success Stories

From the Chief Data Officer, to the Call Centre representatives, via Production Support and Compliance, Glassbox enhances every aspect of an organisation’s digital performance.

SoFi Case Study

Digital personal finance company SoFi corrects website issue for multi-million dollar savings

SoFi, the digital personal finance company, was not aware that customers were experiencing a...
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European Insurer Case Study

Small Issue, Big Money

How a leading European Insurance firm secured over $500K additional annual revenue from new...
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Bank Leumi Case Study

Reducing non-reproducible errors by 95%

Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service...
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We continuously generate valuable insights without the need for specialist support or having to make changes to our website, so we can focus on our customers.
Bet Victor

Retail Case Study

How a Global Retailer realized additional $26M of annual revenue by fixing online Customer Experience issues

BUSINESS CHALLENGE ∙∙ The Retailer was aware Customers were experiencing struggles on its website...
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Global Tier 1 Bank Case Study

Seeing ROI in just a few weeks

Since the Current Account Switch Service was introduced in 2013, more than three million...
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CAL Case Study

Israeli Credit Card Company – Increasing conversions by 280%

Glassbox was tasked to assess the customer needs and trends for CAL – Israeli Credit...
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Glassbox Insights

Blogs, white papers and Insights from Glassbox

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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

No website manager can ever afford to rest on their laurels. You might be...
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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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29.04.2020 by / Audelia Boker

Learn More About Every Digital Journey with Augmented Journey Map™

Chances are that like most businesses today, you use a web analytics platform like...
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22.04.2020 by / Gaby Koren

Making Sense of Data in the World of Customer Experience

Dr. W. Edwards Deming gave us the wonderful saying, “In God we trust. All...
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20.04.2020 by / Francesca Pezzoli

Unprecedented: Digital Customer Experience During Covid-19

“Unprecedented” was the word of the year in 2019, and it now sounds like...
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20.04.2020 by / Uri Dorot

What to Expect in the Future of Digital Marketing

As we kick off the start of a new decade, it’s important to understand...
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