Success Stories

From the Chief Data Officer, to the Call Centre representatives, via Production Support and Compliance, Glassbox enhances every aspect of an organisation’s digital performance.

SoFi Case Study

Digital personal finance company SoFi corrects website issue for multi-million dollar savings

SoFi, the digital personal finance company, was not aware that customers were experiencing a...
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European Insurer Case Study

Small Issue, Big Money

How a leading European Insurance firm secured over $500K additional annual revenue from new...
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Bank Leumi Case Study

Reducing non-reproducible errors by 95%

Today, the majority of digital customer journeys begin and end online. If a customer cannot self-service...
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We continuously generate valuable insights without the need for specialist support or having to make changes to our website, so we can focus on our customers.
Bet Victor

Retail Case Study

How a global retailer realized additional $26M of annual revenue by fixing online customer experience issues

The company A global retailer nets $14B in annual revenue and operates 900 stores...
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Bank Case Study

Bank saves $500K annually by fixing mobile app login issue

The challenge A retail bank was receiving an increasing number of calls to the...
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CAL Case Study

Israeli Credit Card Company – Increasing conversions by 280%

Glassbox was tasked to assess the customer needs and trends for CAL – Israeli Credit...
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Glassbox Insights

Blogs, white papers and Insights from Glassbox

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15.10.2020 by / Yaron Morgenstern

Glassbox Acquires SessionCam: Working Together for Your Growing Digital Needs

In today’s rapidly evolving world driven by digitization, organizations across sectors need to focus...
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09.09.2020 by / Yaron Gueta

Don’t Let App Experience Analytics Add to Your SDK Fatigue

App developers have to perform a careful balancing act, choosing the perfect SDKs to...
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13.08.2020 by / David Geffen

Can You See Every Customer Journey Through Your Mobile App?

You know that customers are using your mobile app, but do you know how...
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30.07.2020 by / Uri Dorot

How to Develop Effective Customer Experiences through Marketing and Analytics

Digital experience analytics can inform your marketing and help your business take a holistic...
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25.05.2020 by / Audelia Boker

The Truth Revealed by Digital Customer Journey Mapping Solutions

It can often be overwhelming to think of all the touch points a potential...
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02.06.2020 by / Doug Suvalle

An All-Encompassing Approach to Website and App Management with Big Data and Funnel Analytics

A few years ago, phrases like “digital transformation” may have appeared to be nothing...
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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

No website manager can ever afford to rest on their laurels. You might be...
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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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28.05.2020 by / Greg Dowling

How to Choose Big Data Solution Providers

Big data is only getting bigger, creating challenges for businesses to find insights and...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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09.06.2020 by / Greg Dowling

Digital Customer Experience Management: What It Is and Why You Should Care

The goal of companies in every industry is to create a great customer experience....
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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21.12.2020 by / Andrew Stacy

Recent Fines Should Make Financial Firms Question if They’re Doing Enough to Support Vulnerable Customers

During the pandemic, there has been a sharp increase in the number of customers...
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02.12.2020 by / Andrew Stacy

Glassbox: The Solution for Digital Conduct Compliance

As we continue to invest in protecting our customers and their users, Glassbox is...
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01.12.2020 by / Greg Dowling

Digital experience analytics transformation should be a top priority in 2021

According to Gartner, customer experience is the highest technology investment priority for organizations right...
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23.11.2020 by / Ashley Kessler

Eliminating silos for better digital customer experience [infographic]

Most organizations agree that collaboration is important when it comes to creating great digital...
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