What if your website had a brain?

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction. Can your website afford not to have a brain? Find out more

13.08.2020 by / Ashley Kessler

Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification

ISO 27701 certification will enable Glassbox to provide seamless customer experiences and safeguard personal...
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03.06.2020 by / Ashley Kessler

The 2020 State of Airline Digital Optimization – Low-Cost Airlines are Better Prepared to Face Post-COVID-19 Digital Reality

71% of airlines classified as leaders in digital maturity are low-cost airlines, and 80%...
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07.04.2020 by / Francesca Pezzoli

Glassbox Raises $40 Million to Power the Modern Digital Experience

Led by Brighton Park Capital, Series C will enable Glassbox to increase efforts improving...
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Glassbox for One and All

Glassbox Solutions

Customer Experience Analytics

Optimize web and mobile Customer Experiences

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Risk Management & Compliance

Record, store and evidence the “digital truth”

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Experience Performance
Analytics

Identify IT issues that impact the business

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Customer Support Optimization

Increase the efficiency of your contact centres

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Our Awards

We've bagged a few awards thanks to our amazing clients

CERTIFICATIONS

Glassbox complies with the highest standards of information security and is SOC2, ISO 27001 and ISO 27701 certified.

Glassbox Insights

Blogs, white papers and Insights from Glassbox

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09.09.2020 by / Uri Dorot

Don’t Let App Experience Analytics Add to Your SDK Fatigue

App developers have to perform a careful balancing act, choosing the perfect SDKs to...
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13.08.2020 by / David Geffen

Can You See Every Customer Journey Through Your Mobile App?

You know that customers are using your mobile app, but do you know how...
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30.07.2020 by / Uri Dorot

How to Develop Effective Customer Experiences through Marketing and Analytics

Digital experience analytics can inform your marketing and help your business take a holistic...
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25.05.2020 by / Audelia Boker

The Truth Revealed by Digital Customer Journey Mapping Solutions

It can often be overwhelming to think of all the touch points a potential...
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02.06.2020 by / Doug Suvalle

An All-Encompassing Approach to Website and App Management with Big Data and Funnel Analytics

A few years ago, phrases like “digital transformation” may have appeared to be nothing...
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11.05.2020 by / Hanan Blumstein

How Click Maps are Taking Heat Map Web Analytics to the Next Level

No website manager can ever afford to rest on their laurels. You might be...
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22.05.2020 by / Audelia Boker

Using Session Replay Tools for Digital User Experience Optimization

Every time a user interacts with your website is an opportunity to impress them,...
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28.05.2020 by / Greg Dowling

How to Choose Big Data Solution Providers

Big data is only getting bigger, creating challenges for businesses to find insights and...
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21.05.2020 by / Audelia Boker

How Does Session Replay Contribute to Website Behavior Analysis?

Quantitative analytics solutions like Google Analytics provide many valuable insights. They tell you the...
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09.06.2020 by / Greg Dowling

Digital Customer Experience Management: What It Is and Why You Should Care

The goal of companies in every industry is to create a great customer experience....
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14.05.2020 by / Greg Dowling

Digital Consumer Journey Stages Exposed: From Awareness to Purchase

In the traditional world of marketing, organizations started off with a product, did some...
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08.05.2020 by / Audelia Boker

The Definitive Guide to Session Replay Tools

Digital transformation means that business as usual is over. Studies have found that mobile...
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24.09.2020 by / David Geffen

Digital Experience Analytics is the Secret Sauce in Customer Experience

Customer experience is at the top of executives’ minds, especially in the era of...
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23.09.2020 by / Ashley Kessler

Holiday Shopping Peak: 3 Things to Get Right Before Code Freeze

With uncertainty still lingering amongst consumers, retailers are holding their breath going into the...
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23.09.2020 by / David Geffen

Two questions digital product owners must answer to drive better CX

As web and mobile technologies have advanced and customer behavior has evolved in response,...
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21.09.2020 by / Ashley Kessler

Overcoming barriers to digital experience on mobile apps

Like many brick-and-mortar retailers, Sephora faced a challenging business environment in the 2010s, with...
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