06.01.2020 by / Francesca Pezzoli Outlook 2020: Privacy and Trust in a Digital World During the past decade, the concept of digital trust has evolved from a compliance... Read more
13.09.2019 by / Andrew Stacy Solving the Digital Compliance Equation This paper has been written to describe how throughout the product life cycle (from... Read more
13.06.2019 by / Francesca Pezzoli Frost & Sullivan Customer Value Leadership 2019 Why read this report: Frost & Sullivan’s Best Practices Awards recognize companies throughout a range... Read more
06.05.2019 by / Andrew Stacy How to Master Digital Trust in the Era of Digital Customer Management This paper suggests how and why this has happened and analyses the growing responsibilities... Read more
27.03.2019 by / Francesca Pezzoli Managing Digital Conduct Risk Digital Conduct Risk has risen to the top of firms’ and regulators’ agendas in... Read more
18.03.2019 by / Audelia Boker The Ultimate Guide to Successful Enterprise Mobile Apps How do you know if your app is successful? In order to assess its... Read more
26.11.2018 by / Forrester Research Now Tech: Journey Management, Q4 2018 – Forrester’s Overview Of 23 Journey Management Providers Why Read This Report You can use journey management tools to digitize journey maps... Read more
29.06.2018 by / Andrew Stacy How-to Guide for Online Responsible Gambling If there was ever any doubt about the government’s or the Gambling Commission’s expectations... Read more
25.05.2018 by / Francesca Pezzoli Five Key Factors to Successfully Deploy Digital Advice What are the five key factors Financial Institutions need to consider to prepare and... Read more
04.12.2017 by / Audelia Boker When Digital Analytics Met Machine Learning The Digital Economy is an amazing opportunity to positively impact people’s lives. In order... Read more
14.12.2016 by / Audelia Boker How will your digital channels meet the requirements of the General Data Protection Regulations? In this whitepaper, you’ll learn how General Data Protection Regulations (GDPR) are going to impact your... Read more
19.09.2016 by / Audelia Boker How retailers can improve Customer tracking across digital channels Customer journey analytics are becoming increasingly important for digital retailers. In this whitepaper, retailers... Read more
31.07.2016 by / Audelia Boker Are your digital channels ready for MiFID II ? The new MiFID II and MiFIR come into effect from January 2018. There are... Read more
23.06.2016 by / Audelia Boker What do Wealth managers need to succeed in digital channels? On the back of the new pension freedoms and the continual changes to taxation... Read more
27.04.2016 by / Audelia Boker Suitability of advice via digital channels – How would you respond? How would you respond if the Regulator were to ask you to review the... Read more
13.04.2016 by / Audelia Boker The “3R’s” rule of digital customer centricity: Record, Replay, Respond The growth of digital channels and the complexity and value of business conducted via... Read more
21.03.2016 by / Audelia Boker Break the silos between digital self-service and inbound customer service Keen to improve customer experience, operational efficiency and sales effectiveness? This white paper will explore... Read more
